Using the network
Terms of Service
Last updated: June 2026 · draft pending legal review
1. The service
Nikonekti is a technology platform connecting customers with independent drivers and vehicle owners for passenger transport, cargo, freight, agri-logistics, events and vehicle hire across Tanzania. Nikonekti operates under licence from the Land Transport Regulatory Authority (LATRA).
2. Accounts
You must provide a valid Tanzanian phone number to register. Drivers and vehicle owners must additionally pass document verification before operating. You are responsible for activity on your account.
3. Fares and payment
Fare estimates are shown before booking; final fares may adjust if the actual route differs materially. Payment is by cash, mobile money, or wallet where available. Nikonekti charges drivers a commission on each completed trip. Cancellation fees may apply after the free-cancellation window.
4. Vehicle hire
Self-drive hire requires a valid driving licence, national ID, a signed liability agreement and a refundable security deposit. The hirer is responsible for the vehicle during the hire period as set out in the liability agreement. Late returns incur the published late fee.
5. Conduct and safety
Mutual respect is required between customers and drivers. Either party may rate the other and raise disputes in the app. Nikonekti may suspend accounts for unsafe or fraudulent behaviour.
6. Liability
Drivers are independent operators responsible for holding valid licences and insurance. Nikonekti’s liability is limited to the extent permitted by Tanzanian law.
7. Contact
Questions: support@nikonekti.com